Returns & Exchanges

We stand behind our premium flies with a satisfaction guarantee. Easy returns and exchanges within 30 days.

Our Return Policy

We want you to be completely satisfied with your purchase

30-Day Returns

Return any unused flies within 30 days of purchase for a full refund or exchange.

Quality Guarantee

If a fly breaks or fails due to manufacturing defect, we'll replace it free of charge.

Return Conditions

  • Flies must be unused and in original condition
  • Original packaging and tags must be included
  • Return must be initiated within 30 days of delivery
  • Custom or personalized flies are non-returnable

Return Process

1

Contact Us

Email us at returns@hatchandfly.com with your order number

2

Get RMA

We'll provide a Return Merchandise Authorization number

3

Ship Back

Package securely and ship to our returns center

Exchanges

Want a different size or pattern? Exchanges are easy and we'll cover the shipping cost for exchanges within the US.

  • Same process as returns - just specify exchange in your email
  • We'll ship your new flies as soon as we receive your return
  • Price differences will be refunded or charged accordingly

Frequently Asked Questions

Common questions about returns and exchanges

Still Have Questions?

Our customer service team is here to help with any return or exchange questions.

Email: returns@hatchandfly.com

Phone: 1-800-FLY-FISH (1-800-359-3474)

Hours: Monday-Friday 9AM-6PM EST